Terms of Service
Effective date: September 21, 2026
BetterTickets (also styled “Better Tickets”) is owned and operated by Send It Software LLC (“BetterTickets,” “we,” “us,” or “our”). These Terms of Service (the “Terms”) govern your use of bettertickets.com (the “Site”) and the BetterTickets text messaging program (together, the “Services”). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
1. About These Terms
BetterTickets provides ticketing and event technology for event organizers and their attendees. These Terms cover the Site and our text messages. Ticket purchases made through BetterTickets checkout pages are also subject to the terms and policies presented at checkout, including any policies set by the event organizer, and organizers who use the BetterTickets platform may be subject to a separate agreement with us. If those terms conflict with these Terms, those terms control for that purchase or agreement.
2. Using the Site
You may use the Site for lawful purposes only. You agree not to:
- Use the Site in any way that violates applicable law or regulation;
- Attempt to gain unauthorized access to the Site, our systems, or other users’ information;
- Interfere with or disrupt the Site, including by introducing malware or placing an unreasonable load on our infrastructure; or
- Submit false, misleading, or unlawful information through our contact form or any other channel.
3. Intellectual Property
The Site and its content, including text, graphics, logos, and software, are owned by Send It Software LLC or its licensors and are protected by intellectual property laws. You may view the Site for your personal, non-commercial use. You may not copy, modify, distribute, or create derivative works from any part of the Site without our prior written permission.
4. Text Messaging (SMS) Terms
BetterTickets, operated by Send It Software LLC, sends text messages to people who opt in. By opting in, you agree to receive text messages from BetterTickets as described below.
- Program description: Appointment and scheduling notifications, such as confirmations, reminders, and updates about the events, reservations, and transportation you have purchased or registered for through BetterTickets (for example, event-day reminders, schedule or time changes, and shuttle pickup updates).
- Opt-in: You will only receive messages if you provide your mobile number and agree to receive text messages from us. Consent to receive text messages is not a condition of any purchase.
- Message frequency varies based on your bookings and activity.
- Message and data rates may apply. Check with your mobile carrier for details about your plan.
- Opt-out: Reply STOP to cancel at any time. You will receive one final message confirming you have been unsubscribed, and no further messages will be sent unless you opt in again.
- Help: Reply HELP for help, or contact us at support@bettertickets.com.
- Carriers are not liable for delayed or undelivered messages.
- Privacy: Your mobile information will not be shared or sold to third parties for marketing purposes. See our Privacy Policy for details.
By opting in, you confirm that you are the account holder of the mobile number you provide or have the account holder’s permission to enroll it. If you change or deactivate your mobile number, please reply STOP from that number first or let us know so we can update our records.
5. Privacy
Our Privacy Policy explains how we collect, use, and protect your information, and is part of these Terms.
6. Third-Party Links and Services
The Site may link to websites or services operated by third parties. We do not control and are not responsible for their content, policies, or practices, and your use of them is at your own risk and subject to their terms.
7. Disclaimer of Warranties
The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any message will be delivered.
8. Limitation of Liability
To the fullest extent permitted by law, Send It Software LLC and its members, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim related to the Services will not exceed one hundred U.S. dollars (US $100). Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
9. Indemnification
You agree to indemnify and hold harmless Send It Software LLC and its members, employees, and agents from any claims, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of your misuse of the Services or your violation of these Terms.
10. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the Services will be resolved in the state or federal courts located in Colorado, and you consent to the jurisdiction of those courts.
11. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated version on this page and change the effective date above. Your continued use of the Services after changes take effect means you accept the updated Terms.
12. Contact Us
Questions about these Terms can be sent to:
Send It Software LLC (operator of BetterTickets)
Email: support@bettertickets.com
Website: bettertickets.com